FAQ'S
The process of an online auction
is similar to a live auction. This means that users place bids for items
and the goods get sold to the highest bidder. Sellers are notified through
email the status of their items when bids are placed on them. When the
auctions are over, the contact details and email of the winners are notified
to the sellers and vice-versa.
To register, simply click on the
Register link. Choose a user name which you can easily remember, and fill
in the other required fields. You need to read and agree to our Terms
and Conditions. Your password will automatically be generated and emailed
to you. You can change your password at any time by choosing the Member
Services option and then clicking the Change Your Password link. You only
need to register once, as you can change your user information at any
time by choosing Member Services, and then clicking the Edit My Registration
link.
Notes: There may only be one account per email address. The system
will not let you create more than one account with the same email address.
Verification is required, so you will not be allowed to make any further
changes to your account until it is activated by the Administrator. It
usually takes 12 hours for activation of your account and on activation
you will be informed by email. The user (other than an Arms Dealer) may
also be requested to send us a copy of their Arms Licence by email/ fax
or by post.
Registration
- In order to post an item to be auctioned off,
you must first be registered.
- To register, simply click on the Register link.
Choose a user name which, you can easily remember and fill in the
other required fields. Your password will automatically be generated
and emailed to you. You can change your password at any time by choosing
the Member Services option and then clicking the Change Your Password
link.
- You only need to register once, as you can
change your user information at any time by choosing Member Services,
and then clicking the Edit My Registration link.
Notes: There
may only be one account per email address. The system will not let you
create more than one account with the same email address.
Verification is required, so you will not be allowed to make any further
changes to your account until it is activated by the Administrator. It
usually takes 12 hours for activation of your account and on activation
you will be informed by email. The user (other than an Arms Dealer) will
also be requested to send us a copy of their Arms Licence by email/ fax
or by post.
Entering Your Billing Information
- Once you have an active account, you must
enter in your billing information in order to post an auction. You
can enter your billing information by choosing the Member Services
option, then clicking on the My Billing Information link.
- You can change your billing information at
any time by choosing the Member Services option, then clicking on
the My Billing Information link.
Listing an Item
- You can list an item by navigating to the
category where you want your item listed, and then choosing the Create
an Auction link.
- Once you choose the correct category for your
item, simply follow all the onscreen instructions to add your item.
Following are the options which you will be required to fill: -
Types of Auctions
Region
Category
Item Title
Duration, Quantity and Price
Item Description
Payment and Shipping details
(a) Type of Auctions
Standard Auction A Standard Auction is one in
which bidding raises the price incrementally. Standard auctions can have
a Reserve Price , and
use Proxy Bidding .
The winner of a Standard Auction is the person with the highest bid at
the end of the auction. The auction is considered successful if the Reserve
Price has been met. If the Reserve Price was not met, the auction is considered
unsuccessful and the item owner is under no obligation to sell the item.
Dutch Auction A Dutch Auction label only applies
to multiple-item Auctions. A single quantity Auction is a Standard Auction.
In a Dutch Auction, all Winning bidders get their items at the price of
the lowest Winning bid. There is no Automatic Bidding or Reserve Price
for Dutch Auctions. Example, a Dutch auction has 10 items for sale. The
opening price for the items is INR 10,000 each. After the auction opens,
20 people place equal bids for the items at INR 10,000 each. If the auction
were to close at this point, the first 10 people to bid would be declared
the winners, because earlier bids take precedence over later bids of equal
amount (and in this case, quantity). However, before the auction closes,
a new bidder places a bid of INR 15,000 for one of the items. Because
this person has the highest bid, he/she will most certainly win one of
the 10 auction items. The remaining 9 items are won by the first 9 bidders
who bid at INR 10,000. However, because all bids clear at the lowest winning
bid, the person who bid INR 15,000 will only be required to pay INR 10,000
for the item. By bidding over opening price, new bidders can essentially
knock the earlier low bidders out of the running. INR: Indian Rupees
(b) Region
You will have to select the area in which the firearms or Ammunition are
located. This is a drop down menu with most of the States filled in. You
can describe the area in the item description column if you want to be
more specific.
(c) Category
Next, the correct category under which your item would appear has to be
selected. You will have to choose option >> Pick a New Category
>> from the drop down menu and a new window will open displaying
the various categories. Click on thte left side of the relevant category
to select it. Choosing the right category under which a item will be classified
is very important. Users or potential buyers search for the items they
desire under the relevant categories. In order for your item to catch
their attention, it should appear under the relevant listing.
(d) Item Title
This is the title of your firearms which an interested buyer will see
on seaching in a particular category.
(e) Duration, Quantity and Price
Establishing the period of the auction
The start date and end date and time and thus the length or period of
the auction, has to be stated. Choose the dates the auction is to end
from the drop down menus. Remember, a short to medium auction period normally
works better for all concerned.
Stating Start Bid Amount, Reserve Price and Purchase Now Price
The starting price and reserve price for the item has to be specified
in the space provided. The reserve price is the minimum price the seller
is willing to accept for the item. This amount is set by the seller before
the auction starts, and is never disclosed. The seller may choose not
to have any reserve price. The starting bid amount is the price at which
bidding for the item will start. In case the seller chooses to have a
reserve price, we recommend that the start price should be a little lower
(about 15% - 20%) than the reserve price. Purchase Now is the price at
which the bidding will stop further and the bidder will be sold the item.
(f) Item Description
In the space provided, a brief description of the item should be given
so that it provides information to bidders and at the same time makes
the item attractive. Please provide an accurate description in order to
encourage genuine bidding. You should provide information such as bluing
condition, barrel groove condition, how much barrel it is rusted from
inside, are there any ring marks inside the barrel, firing mechanism operation,
has the firearm been repaired and how much, grips- original or not, marking
condition, overall pitting/rust condition etc. so as to provide true and
accurate condition of the weapon so that disputes may not arise later
on.
(g) Payment and Shipping details
State Shipping Charges Who is going to bear the
cost of transportation of the goods and T.L Charges. If delivery can be
made within the State or in a Region or anywhere in the Country.
State Shipping Terms In the space provided for
payment methods, you should enter which types of payment would be accepted
by you, such as Cash, Cheque or Demand Draft. An easy way to do this is
to click on the payment method that you would prefer from the list of
examples, and it will be automatically filled in for you. How much probable
time it will take to make T.L. should be quoted.
Ship via In this space, the terms of delivery need to be stated.
An easy way to do this is to click on the Shipping option that you would
prefer from the list of examples, and it will be automatically filled
in for you. Alternatively you can type free text of your choice in the
item description field.
(h) Image Location (Add Picture) To upload a picture onto gunaccessory.com,
you need to first optimise your image to less than 50K. Use Auction Wizard
in the "Create An Auction Form" page within the Item Information section
that allows you to upload your image to our server. Just click on the
"browse button and then locate the image file on your computer. Once located,
click on the "upload" button to upload your image. You will then be presented
with a window that shows the image to you, and the URL of the image below
it. You can upload a maximum of Four images per Auction. If you already
know the URL of your image, all you need to do is enter the URL in the
Image URL section. Remember, the URL has to end in .gif or .jpg or .jpeg.
To generate thumbnail images in the main page view use .jpeg image file.
All options that have an associated
charge will note that charge when you choose it. Use the Help links if
you are confused by any options. Once you have entered all the information
about your item, you will be presented with a preview screen where you
can review all of the information you have entered and options you have
chosen. Use the Back button to go back and make any necessary changes.
Do not press the Finish button until you are absolutely sure that all
of the information is correct. You will not be able to change or edit
any information once you press the Finish button.
Once you press the Finish button
your auction will be listed immediately and you will be presented with
a link to where you can view your auction. There are no listing charges
except for bold face charges per listing. On successful completion of
your Auction, there will be closing charges as mentioned in the Fees link.
Your Account Status and Billing (See FEE's
for updated information)
- You can check the status of any debits or
credits that have been charged to your account by choosing the Member
Services option, and clicking on the View My Bill link.
- Log into your account using your username
and password, and then choose a date for which to view your bill.
All transactions for your chosen billing period will tell you what
the debit (Listing Fee, Closing Fee) or Registration Credit was for,
how much it was, and the date that it was processed.
- You account will be billed on a monthly basis.
All account balances will carry over to the next month.
Note: Accounts with
past due balances may be frozen by the administrator. Users with a frozen
account will not be able to bid, post items, or edit their account information.
Manage Auction Manage your Auction link in the Membership area
will list auctions that you have posted or bid on. Winners Sellers
may wish to check the winners of their items and winning bids at a glance.
Go to the My page clicking on the button on the top navigation bar. Click
the "Items I have been selling" lookup button and you will be able to
view a listing of all winning bids placed on all items you put up for
auction, by viewing the item in question. You can also create a report
of all your auctions that have ended with details of your winners.
To set up an auction for multiple
items of the same type, you would be creating a Dutch Auction. You will
need to enter the quantity available of the same item that you will be
selling in the space provided for "Item Quantity" in the "Set up duration,
quantity & price" section on the "Sell Form" form. Learn more about how
to sell an item. When you set up an auction for multiple items, you should
note that any price you set should not be considered collectively for
all the items. The start and reserve price is always taken as per item.
Therefore you should be careful when you set the price for multiple items
and set the start and reserve price accordingly.
Automatic Relisting
This optional setting will automatically relist your item for you
if it did not get sold at the end of the auction. Thus you would not have
to relist it manually if you did not have a winning bid placed on your
item. You have the choice of relising your option the following day. Relist
the following day - the auction will be relisted the day after it closes.
e.g. If the auction closes on Thursday then it will be relisted on Friday
with the same start time and the same duration.
Note: The number of items that have been won in the old auction
will reduce the quantity of the new auction. If there are no more items
remaining to be won, the item will not be relisted. You also need to set
the number of times you would like the item to be relisted - Submit Form
Once you hit the "Save this New Auction" button and confirmed the details,
the item will be put up for auction. You will be taken to a page from
which you can view or modify the item. My picture does not show! If your picture appears
as a red cross in a box, there is a problem with the URL you entered.
Please check that you entered the URL correctly and in this format: http://Host
Server/Path/File.Extension. These have to end in .gif, .jpg, .jpeg or
.png. You can check your URL by modifying the item if no bids have been
placed and making any necessary changes. If any bids have been placed
on your item please email Customer Support the correct URL and the item
number and we can correct it for you.
INR stands for Indian Rupee.
We are an Indian centric site and use INR at the moment. Other currencies
[such as USD (American Dollars), GBP (Pounds), EUR (Euro)] are available
to choose from, but being an Indian site, INR is most commonly used.
The reserve price is the
minimum price that the seller is willing to accept for the item. This
amount is set by the seller before the auction starts, and is never disclosed.
There is a message on the item page telling bidders whether the reserve
price has been met or not. It is situated in the block where buyers place
their bids.
During an Auction
To perform the following operation send email to auction@gunaccessory.com
: -
Modify an existing item
Delete an existing item
If no bids have been placed on your item you can delete it. Please remember
that you cannot delete Items once bids are placed on it. The option to
delete the item will not appear once bids are already placed on it. Do
Contact us stating why you want your Item to be deleted so that we can
look into the same.
Delete a bid
You can delete a bid placed by a user only under the following conditions;
- Bid price is unrealistically higher compared
to the previous bid.
- Bid price is above MRP of item.
- Buyer has placed bids on multiple similar
items.
- Buyer has asked for bid to be deleted.
- Seller has dealt with the buyer before and
buyer has not fulfilled the previous auction.
- Buyer has received negative feedback previously
from another seller for non-fulfillment.
To delete a bid on your item,
- Click on "Items I have been selling" under
Selling Activity.
- Find your item by choosing an appropriate
date range.
- Click on the link " View bids" for the particular
item.
- Choose the bid that you want to delete and
click the delete bid option.
- Choose the reason for which you want to delete
the bid and then delete the bid.
Important Note: You should delete bids
only if you have a good reason to. Bids cannot be reinstated once they've
been deleted. The bidder may write to us if the bid that you deleted was
not justified.
To find your item, go to
the Member Services page by clicking on the button on the left navigation
bar. Choose Manage Auction in the new page which has opened under Member
Services. The new page which opens is My Auction page, on the My Aution
Page there are two options 1) Bidding and 2) Selling. The default option
is Bidding (Selling option is dimmed). You can view "Items you have Bid"
and Item you have won. By vlicking on the link Selling you go to the page
where you can view "Open items you are selling" and the "Closed
Items".
Putting up a picture of
your item always attracts bidders and encourages bidding. You can upload
a picture during your auction. The picture should be optimised to less
than 50 K. (To optimise:- open the JPEG image in Paint, then press
Ctrl - W, Resizing window will open where you can reduce the image. Then
Save the image for uploading). You
would need to modify the item to upload the picture. See how to "Modify
an Item" and How to Upload an Image. If any bids have been placed
on your item please email us to correct URL and the item number and we
can add it for you.
Once a bid has been placed on an item then
the seller cannot modify any aspect of that item. We believe that this
is only fair to the bidders who have already placed their bids. You can
change the duration of an auction only if no bids have been placed on
the item by sending us email at auction@gunaccessory.com
Once a bid has been placed on an item then
the seller cannot modify any aspect of that item. We believe that this
is only fair to the bidders who have already placed their bids. You can
only change the reserve price if no bids have been placed on the item
by going to the Member Services by clicking on the button on the left
navigation bar. Then choosing Manage Autions after enter your User name
and Password and then go to the "Items You are Selling" section and edit
the relevant auction by clicking on "Edit" under the Actions section.
You will then be shown the "Edit Your Existing Auction" form, displaying
all the details you have entered, regarding your item. Click the "Update
Your Existing Auction" button after you have made your changes.
| 11.
I forgot my reserve price? |
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If you have forgotten
the reserve price you have set for your item, go
to the Member Services page by clicking on the button on the left
navigation bar. Choose Manage Auction in the new page which has
opened under Member Services. The new page which opens is My Auction
page, on the My Aution Page there are two options 1) Bidding and
2) Selling. The default option is Bidding (Selling option is dimmed).
By clicking on the link Selling you go to the page where you can
view "Open items you are selling" and the "Closed
Items". Choose edit option on the relevant aution and view
all the details you want to.
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12. A bid has been placed on my item. Can I have the email address
of the bidders? |
TOP |
Once the auction is over and your reserve
price has been reached, you and the buyer will be notified of each other's
contact details. The email of any bidder other than the buyer is not disclosed.
Protecting the Privacy of our users is of prime importance to us. Please
refer to our Privacy Statement
Now you will receive an email with your winner's
contact details (if you have a winner, that is if your reserve price has
been met). Also the winner will receive an email providing them with your
contact details. You need to contact each other to arrange for payment
and delivery. If you do not have a winner, you have the option of relisting
your item or of creating a new auction.
If the reserve price was not met, the item
is unfortunately not considered sold. We recommend that you relist the
item at a lower reserve price.
When the auction ends and there is a winner
(that is their bid was equal to or above the reserve price, if you set
one) you will receive an email with the winner's contact details, and
they will receive one with your contact details. It is then up to you
and the buyer to get in touch and arrange for payment and delivery. You
can also find the details of the winner by generating a Items Sold Report
from the Reports Section on the gunaccessory page.
Payment is as per the payment terms specified
by you when you set up the auction. This is displayed on the item page.
Once the auction has ended, you will receive an email with the winner's
contact details and the winner will receive one with your contact details.
It is then up to you and the buyer to get in touch and arrange for payment
and delivery.
Once the auction is over and your reserve
price has been reached, you and the buyer will be notified of each other's
contact details. The email of any bidder other than the buyer is not disclosed.
Protecting the Privacy of our users is of prime importance to us. Please
refer to our Privacy Statement.
If no bids were placed, we recommend that
you relist your item and possibly drop your reserve price. More information
in your description and a picture of the item for auction has been proved
to be the best means of attracting buyers. To learn more about how to
add a picture of your item, click here.
If you would like to relist an item that you
did not sell on a previous auction, you need to go to the gunaccessory
page by clicking on the button on our top navigation bar. Then view all
the items you have created by using the "Items I have been Selling" facility.
From this list you can click on "relist" in the "Actions" column to change
the item you want to relist. On the "Relist as a New Item" form you need
to change the Begin and End dates and times of the auction and any other
details that you may want to modify. Then you must click on the "Relist
As A New Item" button to relist this item as a new auction. Please note
that this new item will have a new item number. You may also want to consider
using the setting of Auto Relisting your item. (Learn more about "Setting
up duration, quanitity & price.
There are 3 numbers next to a Seller's Username
or your Username when bidding. Those numbers show you how many Positive
Comments (indicated with a "+" sign), Neutral Comments (center number)
and Negative comments (indicated with a "-" sign) other Members have made
for that Member. All Ratings have a link for the other party to reply
and also have a link to the particular Item in question. With this New
Rating System, Members can now view each Positive, Negative or Neutral
comment and determine for themselves what the story is behind a particular
Rating or Item.
- Each Item Page will have a detailed
display of Positive, Negative and Neutral Ratings for all Buyers and
Seller participating for an Auction
- Once a Member has been rated, they
have the ability to Reply to a rating, which lets other Members view
both sides of the story.
- Each rating will be separated by
individual Items with a Link to each respective item
We hope with anticipation that this new system
of displaying ratings on every page and the ease of use to follow the
history of an auction and it's outcome, relative to Buyer and Seller,
will promote members to rate other members they have interacted with on
gunaccessory.com. Please refer to our Rating System Rules for more information.
For answers to these
questions and others, and for a detailed explanation of our Rating
System, please refer to our Rating System Rules.
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